Frequently Asked Questions

Most projects are completed in 3-5 working days. That's not a sales pitch—it's our actual delivery time.

Here's the breakdown:

• Day 1-2: Strategy, wireframes, and first draft
• Day 3-4: Content, images, and revisions
• Day 5: Final tweaks and launch

Larger projects (e-commerce, complex functionality) may take 10-15 working days. We'll give you an exact timeline during your discovery call.

We give you a fixed price upfront. No surprises. No "oh, that feature costs extra."

Pricing varies based on:

• Number of pages (1-page site vs. 10-page site)
• Complexity (basic brochure site vs. booking system)
• Optional add-ons (SEO, Google Business Profile, etc.)

Book a discovery call and we'll give you an exact quote—no obligation, no pressure.

You own everything. Full stop.

We're not one of those agencies that holds your website hostage and charges £200/month to change your phone number. Once we hand over the site, it's yours. You can:

• Edit content yourself (we'll train you)
• Take it to another developer
• Host it wherever you want

We offer optional maintenance packages if you'd prefer us to handle updates, but it's genuinely optional—not required.

Absolutely. Every website we build is mobile-first.

Over 60% of web traffic comes from mobile devices, so we design for small screens first, then scale up to tablets and desktops. Your site will look perfect on:

• iPhones and Android phones
• Tablets (iPad, Samsung Galaxy Tab, etc.)
• Laptops and desktop computers

We test on real devices before launch. No exceptions.

We include 30 days of post-launch support with every project. If something's not working right or you need minor tweaks, we'll fix it for free.

After that, you have three options:

• DIY: We'll train you to make basic updates yourself (text changes, images, etc.)
• Pay-as-you-go: Email us changes and we'll quote you a one-time fee
• Maintenance package: Monthly retainer for ongoing updates and support

We can handle everything or work with what you provide.

Content (text):

• If you have existing content, we'll polish it and optimise it for conversions
• If you need it written from scratch, we'll interview you and write compelling copy

Images:

• Professional stock photos included (we have access to premium libraries)
• Or provide your own photos and we'll edit/optimise them
• Professional photography can be arranged (additional cost)

Yes. Every website we build is SEO-optimised from day one.

We include:

• Proper page titles and meta descriptions
• Fast loading speeds (Google loves fast sites)
• Mobile-friendly design (required for Google ranking)
• Clean, search-engine-friendly code
• Google Search Console setup

That said, ranking #1 on Google takes time and ongoing work. If you want aggressive SEO (keyword research, link building, content strategy), we offer that as an optional add-on.

Absolutely. We integrate with tons of third-party tools:

• Booking: Calendly, Acuity, Square Appointments
• Payments: Stripe, PayPal, GoCardless
• Email marketing: Mailchimp, ConvertKit, HubSpot
• CRM: Salesforce, Zoho, Pipedrive
• Analytics: Google Analytics, Facebook Pixel, Hotjar

If there's a tool you use, we can probably connect it. Just let us know during the discovery call.

Yes! Website redesigns are one of our most popular services.

We'll:

• Audit your current site (what works, what doesn't)
• Keep the good stuff (content, branding, anything that's working)
• Fix the bad stuff (slow loading, poor mobile experience, confusing navigation)
• Modernise the design and improve conversions

Most redesigns take 5-10 working days, depending on the size of your site.

It's a 15-minute, no-pressure chat where we learn about your business and see if we're a good fit.

We'll ask:

• What does your business do?
• Who are your customers?
• What's the main goal of the website? (leads, sales, bookings, etc.)
• Do you have a budget and timeline in mind?

Then we'll:

• Give you honest feedback on what you need (and don't need)
• Provide a fixed-price quote
• Answer any questions you have

If we're not the right fit, we'll tell you and point you in the right direction. No hard feelings.